1. What is Hugh's Room?
2. Where is Hugh's Room?
3. Nearest Subway/Public Transportation
4. Box Office/Tickets
5. Gift Certificates
6. Hugh's Room Website and Weekly Newsletter
7. Ticket types
8. How to Purchase Tickets
9. Confirming Reservations
10. Dinner Reservations
11. Ticket Reservations
12. Performances start times & Length of shows
13. Cancellation and Refund Policy
14. Menu Information
15. Allergies/Special Dinner Requests
16. Birthdays
17. Smoking Restrictions
18. Age Restrictions
19. Dress Code
20. Discounts
21. Parking
22. Lost & Found
23. Private Parties
24. Performing at Hugh's Room
25. Art Shows
1. What is Hugh's Room?
Hugh's
Room is a "live entertainment" venue with restaurant and bar
facilities. We are only open when we have a live performance. We offer
a wide range of musical genres. Upcoming concert calendars may be
obtained at the club or click here. We offer
two prices for each show, an advanced ticket price and a door price.
Patrons may make reservations for dinner and performance or just for
the performance. We do not offer a dinner and show package.
Reservations and ticket purchases may be made by calling our box
office at 416-531-6604 or by visiting Hugh's Room.
<<
2.
Where is Hugh's Room?
Hugh's Room is
located at 2261 Dundas Street West, Toronto. We are located a half
block south of Bloor Street and north of Roncesvalles Avenue, in
the High Park area. See map.
<<
3.
Nearest Subway/Public Transportation
Subway:
We are located a half block south of the Dundas West subway station on
the Bloor line. From the Dundas/Yonge Station: Take the Dundas Street
West streetcar #505 to our door. From the King/Yonge Station: Take the
King streetcar #504. It will travel north/west to the corner of Dundas
Street West and Roncesvalles. Walk half a block north to Hugh's Room.
<<
4.
Box Office/Tickets
Tickets
may be purchased through our box office by calling 416-531-6604, on our website or by
visiting Hugh's Room at 2261 Dundas Street West, Toronto. The box
office hours are:
Box office: Mon - Fri 12pm - 6pm (8pm on show nights)
Doors open at 6pm
Showtime is 8:30 unless otherwise posted
Advance tickets may be purchased through our box office at
416-531-6604, using credit card information. We accept Visa,
Mastercard and American Express. Patrons may also come to the box
office at Hugh's Room and purchase tickets in advance of a performance
by using cash, debit or credit card. We also accept cheques in advance
of a performance. Gift certificates may also be used towards tickets
(see gift certificates for further information). Due to the high
volume of calls at peak season (fall through to spring), you may get
the answering machine. If you do get the answering machine please
leave your name, telephone number (preferably a day & evening
telephone number), the performance you are interested in, if you would
like dinner reservations or if it's for show only, and the number of
people in your party. If you do not get a return telephone call,
please try us again as we may have had a problem noting your correct
contact information.
We do take reservations via email. Fill out the form on the reservations page on our website. After sending the form, you will be contacted by a sales agent for payment information and confirmation. Your reservation is not confirmed until you have given your payment information by phone.
<<
5.
Gift Certificates
Gift
Certificates may be used towards tickets and/or food/drinks, and can
be purchased through the box office. Generic certificates can be
purchased in the amounts of $10, $20, $25, $40, $50, $60 or $100.
Certificates can also be personalized in any monetary amount. Gift
certificates can be obtained by calling our box office or by visiting
the club.
<<
6.
Hugh's Room Website and Weekly Newsletter
Hugh's
Room's website address is www.hughsroom.com, and lists a wealth of
information. Concert listings, views of the room, menus, directions
and direct links to artists' websites are just some of the information
provided.
We offer a weekly concert listing newsletter which is sent out
mid-week. Patrons may sign up for this from the website or at the
club. New concert listings are often announced on our weekly
newsletter, which give patrons an opportunity to book early for a
performance before it is announced to the general public.
<<
7.
Ticket types
Advance
tickets: purchased before the show for the lowest ticket price and
ensures a seat in the performance room for the patron.
Dinner/Advance tickets: purchased before the show for the
lowest ticket price. Patrons are reserved a table for dinner, which is
theirs for the evening.
Door tickets: purchased at the door, depending on availability
and is more expensive than the advance ticket price. Seating is
available in the performance room for the patron.
Standing Room Only Tickets: purchased in advance or at the
door, depending on availability. This ticket allows the patron in the
bar area only. We do not guarantee seating. We ask patrons to arrive
at the door at 8:15PM.
<<
8.
How to Purchase Tickets
We
encourage patrons to book advance tickets whenever possible, as many
performances at Hugh's Room are very popular and sell out quickly.
Buying advance tickets ensures the patron a seat in the performance
room.
Advance tickets may be purchased through our box office at
416-531-6604, using credit card information. We accept Visa,
Mastercard and American Express. Patrons may also come to the box
office at Hugh's Room and purchase tickets in advance of a performance
by using cash, debit or credit card. We also accept cheques in advance
of a performance. Gift certificates may also be used towards tickets
(see gift certificates for further information).
Via email. Fill out the form on the reservations page on our website. After sending the form, you will be contacted by a sales agent for payment information and confirmation. Your reservation is not confirmed until you have given your payment information by phone.
Door tickets can be purchased at the door depending on the
availability, and are often more expensive then the advance ticket
price. When the performance room is sold out, we offer a limited
number of standing room only (SRO) tickets. These may be purchased
through our box office or at the door depending on availability. These
are often discounted tickets. Patrons with these tickets are permitted
in the bar area only. There is some seating but we do not guarantee
seating.
<<
9.
Confirming Reservations
We
do not issue printed tickets for performances. Patrons simply provide
their names, under which their reservations had been made, to our
doorstaff on the day of the performance. We do not give out
confirmation numbers but patrons may call our box office to confirm
their reservation.
<<
10.
Dinner Reservations
For
dinner reservations, we reserve a table in advance for patrons and
this is available to them for the entire evening. Dinner is served in
the performance room. Dinner is served early in the evening before the
performance to ensure that there are few disruptions during the
performance. Our wait staff are available to all patrons throughout
the evening.
Doors open at 6:00 p.m. for evening performances, with most shows
starting at 8:30 p.m. Dinner seating is between 6:00-7:00 pm and
dinner is served between 6:00-8:00pm The kitchen is open until
10:00pm, unless otherwise stated by the wait staff, to accommodate
late orders and dessert orders, which are often served during the
break.
Dinner tables are pre-assigned on the day of the show for patrons.
Patrons may make a request for a specific table or a particular area
but are never promised this request at the time of reserving. Tables
are assigned based on "priority calling". This means the
first patron to call and book a dinner reservations will very likely
get the table that has been requested. The last dinner reservation to
be made by a patron will very likely be assigned a table in the back
of the room. Our most popular table requests are located on the
"rail" or on the lower level. Patrons should book early to
request these tables.
<<
11.
Ticket Reservations
For
"ticket only" holders, who have paid the advanced ticket
price, a seat is guaranteed in the performance room although seats are
selected on a "first reserved, first serve" basis. Patrons
who purchase the full price door ticket are guaranteed a seat in the
room and seating is on a "first come, first serve" basis.
Seats for ticket patrons are often along the walls in vary locations
in the room and often are not at a table. This varies on the
popularity of a performance and if table seating is available, this
will be offered to ticket holders on a "first come, first
serve" basis.
<<
12.
Performances start times and length of shows
Evening
performances start at 8:30pm unless otherwise indicated. On occasion
an opening act will perform between 8:30-9:00pm. This is followed by a
short break and the main performance begins around 9:15pm. Most
performances consist of two sets in the length of 45 minutes, with a
20 minute break between acts. This is only a guideline and each
evening varies.
We also offer matinee performances. For matinees, doors open at 12:00
p.m. (noon) with most performances beginning at 1:00 p.m. We offer
lunch between 12:00-1:00pm although lunch hours may be extended
depending on the performance start time. Matinee performances are
between 1:00-4:00pm and usually run the full length. This is only a
guideline and each matinee varies.
<<
13.
Cancellation and Refund Policy
Tickets
purchased are the responsibility of the purchaser. By providing us
with your credit card information, you are purchasing the tickets.
Cancellations will be accepted up to 48 hours prior to the performance
and refunds will be processed, minus a charge of $2.50 per ticket. No
cancellations will be accepted within 48 hours of the performance and
thus no refunds issued.
<<
14.
Menu Information
We
offer an "a la carte" menu. We have several menus and the
menu offered for a performance varies. We have a dinner menu which is
offered for evening performances. We have a lunch menu which is
offered for matinee performances. Menus are updated seasonally.
Pricing and menu options vary depending on the menu.
See Menu
We are fully licensed and offer five beers on tap, a great selection
of wines and premium liquors.
<<
15.
Allergies/Special Dinner Requests
Patrons
who have allergies or special dinner needs will be directed to speak
with our chef. These inquiries should be voiced at the time of booking
a reservation. This information will be passed along to the floor
staff but we ask patrons to advise their server of their allergies or
special requirements at the time of placing their order.
<<
16.
Birthdays
For
patrons celebrating a birthday, we offer a free dessert to the
birthday patron. We do not offer "special-to-order" cakes or
desserts for specific occasions. Patrons are asked not to bring in
their own desserts.
<<
17.
Smoking Restrictions
There
is no smoking within the premises of Hugh's Room. Smoking is permitted
outside at the front of the club only.
<<
18.
Age Restrictions
There
are no age restrictions to see performances at Hugh's Room. Patrons
with babies and small children may be asked to leave if they are
interrupting the performance. There is no charge for babies under 1
year.
<<
19.
Dress Code
We
do not enforce a dress code and dress by patrons varies greatly.
<<
20.
Discounts
Discounts
generally are not offered, but depending on the presenter, some may be
offered on occasion.
<<
21.
Parking
Patrons
may park on the street and parking costs/times vary depending on the
location and the time of the day or evening. Patrons may park at the
Zellers/Loblaws until 12:00am (midnight) for free. At 12:00am, cars
may be ticketed and/or towed away. Hugh's Room takes no responsibility
for patrons who park at Loblaws.
<<
22.
Lost & Found
All
enquiries about lost items may be directed to our box office or floor
staff. We will make every effort to locate your lost items but we do
not take any responsibility for these items.
<<
23.
Private Parties
Individuals
or organizations wishing to book a private party may direct their
enquiries to our private events manager. Pricing varies depending on
the function, the number of people and specific requirements. We have
experience in hosting birthday and anniversary celebrations,
charitable events, weddings, company parties and other special events.
Reservations
<<
24.
Performing at Hugh's Room
Artists
and groups wishing to perform at Hugh's Room should send a CD-press
kit to our Creative Director - Holmes Hooke, at 2261 Dundas Street
West, Toronto, Ontario M6R 1X6
<<
25.
Art Shows
Art work displayed in the dining
room/performance room is created by local artists and available for
purchase. Inquiries may be made to our floor manager who will provide
patrons with artist information. Artists wishing to show their art at
Hugh's Room may contact Susan Cunningham at 416-533-6062 or sssmartpig@hotmail.com.
<<
